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Compliments

 

We’d love to hear about your positive experience and how someone in the KWY Team made something easier, better, or special for you. Tell us about your experience so we can pass on the compliment and build on what we do well.

Complaints

We aim to provide outstanding service, but we know that sometimes things do not go the way that they should. Your complaint lets us know where we can improve. Complaints can be made about any aspect of our business including services you did not receive, services which were not helpful or about the behaviour of our staff. You have a right to complain, and we take all complaints seriously.

How to make a complaint?

KWY is committed to providing the highest level of service. Any complaints received will be responded to promptly, fairly investigated and you will be notified of the outcome.

Complaints may also be made by:

  • Submitting a complaint here on our website using the form below

  • Written complaints may be sent to admin@KWY.org.au

  • Verbally via telephone may be made on 08 8377 7822

  • Verbally to a KWY staff member or Manager

  • Anonymous complaints may be made via our website.

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