GET IN TOUCH
admin@kwy.org.au
(08) 8377 7822
GIVE US YOUR FEEDBACK
Compliments
We’d love to hear about your positive experience and how someone in the KWY Team made something easier, better, or special for you. Tell us about your experience so we can pass on the compliment and build on what we do well.
Complaints
We aim to provide outstanding service, but we know that sometimes things do not go the way they should. Your complaint lets us know where we can improve. Complaints can be made about any aspect of our business including services you did not receive, services which were not helpful or about the behaviour of our staff. You have a right to complain and we take all feedback seriously.
How to make a complaint?
KWY is committed to providing the highest level of service. Any complaints received will be responded to promptly, fairly investigated and you will be notified of the outcome.
Complaints may also be made by:
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Submitting a complaint here on our website using the form below
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Written complaints may be sent to admin@KWY.org.au
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Verbally via telephone may be made on 08 8377 7822
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Verbally to a KWY staff member or Manager
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Anonymous complaints may be made via our website
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Contact the Office of the Registrar of Indigenous Corporations (ORIC)
Additional Services and After Hours Support
SA Police
Police assistance and emergency response
131 444 or 000 in an emergency
Domesic Violence Crisis Line
Emergency accommodation and after hours support
1800 800 098 | womenssafetyservices.com.au
13YARN
24/7 culturally responsive counselling, information and support
13 92 76 | 13YARN.org.au
1800 RESPECT
24/7 counselling, information and support
1800 737 732 | 1800respect.org.au
Women's Legal Service Advice Line
Legal advice, representation and community education
1800 816 349 | wlssa.org.au
Child Abuse Report Line
Report child abuse
13 14 78 | my.families.sa.gov.au
Homeless Connect SA
Information and a direct referral into homelessness services
1800 003 308 | homelessconnectsa.org
Mensline Australia
Counselling service for men
1300 78 99 78 | mensline.org.au
Kids Helpline
Free, private and confidential, phone counselling service specifically for young people aged between 5—25
1800 551 800 | kidshelpline.com.au
Mental Health Triage
SA Health Mental Health Triage Service operates 24 hours a day, 7 days a week
13 14 65 | sahealth.sa.gov.au